FAQs
Shipping and Delivery
1. How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout:
- Domestic orders within Germany: Typically 3-5 business days.
- EU orders: Usually 5-7 business days.
-
US and Asia orders: Generally 7-14 business days.
These are estimated times, and delays may occur due to customs clearance, holidays, or carrier issues.
2. How much does shipping cost?
Shipping costs are calculated based on:
- The weight of your order.
- Your delivery location.
- The shipping method you choose.
You’ll see the exact cost at checkout before completing your purchase.
3. Do you ship to my country?
KaufZar ships to most countries worldwide, including the US, Asia, and the EU. However, some destinations may have restrictions due to customs regulations or supplier limitations. Enter your address at checkout to confirm if we can ship to you.
4. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use it on the carrier’s website to monitor your package. For assistance, contact us at store@kaufzar.com.
5. Why does shipping take longer for some orders?
As a drop shipping store, some products ship from international suppliers, which can extend delivery times. We appreciate your patience as we source unique items globally.
6. Can I choose expedited shipping?
Expedited options may be available for certain products and locations. Check available methods at checkout; additional fees may apply.
7. Why did I receive multiple packages for one order?
If your order includes items from different suppliers, they may ship separately. You’ll receive tracking details for each package.
Returns and Refunds
8. What is your return policy?
We accept returns within 30 days of delivery for most items. To start a return:
- Email store@kaufzar.com with your order number and reason for return.
- Follow the instructions provided.
Note:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Some items may incur a restocking fee.
9. Can I cancel or change my order after it’s placed?
Contact us immediately at store@kaufzar.com if you need to cancel or modify your order. We’ll try to assist, but changes aren’t possible once the order has shipped.
Payment and Currency
10. What payment methods do you accept?
We accept:
- Major credit cards (Visa, Mastercard, American Express).
- PayPal.
- [Add any other methods you accept, e.g., Klarna for EU customers].
Payments are processed securely at checkout.
11. In what currency are prices displayed?
Prices are in Euros (EUR). International customers’ banks or payment providers will convert to their local currency (e.g., USD, JPY) at the current exchange rate.
12. Are there additional costs for international orders?
Yes, international customers are responsible for:
- Customs duties.
- Taxes.
- Import fees.
These are not included in our shipping costs and vary by country. Check with your local customs office for details.
General Questions
13. How do I know if a product is in stock?
We sync with our suppliers to keep our website updated. Since we don’t hold inventory, availability can shift. If an item becomes unavailable after you order, we’ll notify you and offer a refund or alternative.
14. How do you ensure product quality?
We partner with suppliers who meet our quality standards. If a product doesn’t meet your expectations, email store@kaufzar.com, and we’ll address it.
15. How do you protect my personal information?
We use industry-standard security to safeguard your data. We only share necessary details (e.g., your address) with shipping carriers to fulfill orders. See our Privacy Policy for more.
16. Is your website available in other languages?
Currently, our site is in English only. We’re exploring additional language options to better serve our global customers.
17. How do I contact customer service?
Email us at store@kaufzar.com. We aim to respond within 24-48 hours, Monday through Friday.